OmniNova is a global service discovery platform that connects customers with professional service providers.

It is used to search, discover, compare, and securely contact local and global businesses offering various services.

Anyone can browse the marketplace as a Guest, sign up as a User to save and enquire, or sign up as a Client to list their business.

A User is a customer who browses, searches, and contacts businesses. A Client is a business owner or service provider who posts ads to reach those customers.

Customers can use the direct 'Enquire' feature to send a message to a business inbox, or use the 'WhatsApp' button to start a direct chat if the business has enabled it.

The OmniNova search engine uses intelligent matching to find services based on keywords, categories, descriptions, and locations.

Adding "near me" to your search (e.g., "plumbers near me") will prompt for your browser's location permission and use it to find the closest highly relevant services.

Your exact coordinates are used temporarily to calculate the distance between you and the service providers. It is not permanently stored or shared with businesses.

If denied, OmniNova will gracefully fall back to a standard keyword search and ignore proximity ranking.

Results are prioritized first by keyword relevance, then by active and featured status, trust scores, personalization boosts, and finally distance.

Categories organize services into distinct industries (e.g., Automotive, Real Estate) making it easier to browse related businesses.

Explore Services provides a general feed of recently added and popular active listings across all categories.

Trending highlights the most popular services on the platform, ranked by total views.

A personalized section showing the last 10 services you opened, keeping your browsing history easily accessible.

Click 'Login' or 'Register', enter your email, and follow the one-time passcode verification to instantly create your account.

Instead of a password, you can request a One-Time Password (OTP) sent directly to your email for fast and secure access.

You can securely sign in using your existing Google account with a single click, without creating a new password.

Your Profile allows you to manage your personal contact details which can be optionally shared with businesses when sending enquiries.

You can click the Heart icon on any listing to bookmark it to your Saved Services page for quick reference later.

All direct messages you send to businesses through the platform are tracked and accessible in your 'My Enquiries' section.

Listings typically include a title, description, category, location, pricing range, images, and contact options like WhatsApp or Enquire.

You can contact a business by clicking the Enquire button to send an internal message, or the WhatsApp button to chat directly.

If the business provides a phone number, the WhatsApp button opens a pre-filled chat with them on your device.

The Enquire modal lets you send a formal request or question directly to the business's OmniNova inbox.

Clicking Share will copy a direct link to the listing to your clipboard, allowing you to easily share it externally.

Featured listings are highlighted in search results and exploration pages because the business has upgraded their visibility.

No, OmniNova only accesses your location temporarily and only when you explicitly search with "near me" and grant browser permission.

Location is only requested when you use a proximity search keyword like "near me".

No, you can perform normal keyword and category searches without ever sharing your location.

Your personal data is encrypted and only shared with a business when you explicitly fill out and send an enquiry.

You can reach our team via the 'Contact Us' page accessible from the Support section in the menu.

OmniBot is our intelligent virtual assistant available via the chat icon, designed to help you navigate the platform and find answers quickly.

The Help & Support section is located in the main navigation menu, providing resources and contact options.